Our policy:
We accept returns within 90 days of eligible product being delivered. No
returns allowed on product over 180 days. Applies only to items shipped from
in-stock inventory.
Getting Started
Call 877-325-0248 or fill out the RMA Request Form below.
New/Unused Returns
Any material or part returned must have a return authorization number to
be considered for credit. Material returned for credit is subject to:
- 15% restocking charge or $25.00,
whichever is greater, if the product is unopened and returned within 90
days of shipment, or
25% or $35.00, whichever is greater, if opened or returned over 90 days
from shipment.
Returns resulting from errors by the seller will not be subject to these
charges. Shipments not covered by a valid RMA number may be subject to refusal
of delivery. New and used returned product shall be received in original
packaging.
Freight or other costs incurred in restocking will be deducted from the
product credit memo. Return of non-stocked items are subject to manufacturer’s
acceptance. Returned material must be shipped prepaid.
Warranty Returns
Warranty periods vary on products sold. Any material returned must have a
return authorization number. Returned material is to be shipped prepaid.
Product returned may either be repaired, replaced, or credited under warranty.
An advance replacement may also be requested. Advance replacements will be
billed for. Upon receipt, product will be returned to manufacturer for warranty
evaluation. Standard lead time for warranty evaluation is 2-4 weeks from the
date the manufacturer has received product back. Replacement/credit will be
issued upon confirmation that product is covered under warranty. Any product
found to not be covered under warranty (customer damaged/no problem found) can
either be returned to customer as is or scrapped.
Warranty and Disclaimer
Veris Shop - fulfilled by Kele, seller of the products described on the
Veris Shop website, believes that technical information, specifications, test
results, and recommendations herein are correct, but does not guarantee their
accuracy or completeness. The seller provides no warranties beyond those
offered by the manufacturer. The seller will provide repaired or replacement
material as directed by the manufacturer. Since the seller, Veris Shop –
fulfilled by Kele, does not control the use of its products, there are no
express warranties that extend beyond the description contained herein. SELLER
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR ANY
PARTICULAR PURPOSE. Since the seller cannot control the manner of use of its
products after their sale, seller will not be responsible for any consequential
or indirect damages. Since seller is only acting as a distributor of products
manufactured by other companies, liability for breach of warranty claims shall
be limited to the manufacturer. No manufacturer’s warranty will apply to
products which are in any way altered or modified after delivery by seller.
Terms of Buyer’s or User’s purchase order shall not supersede this disclaimer
and no warranty, expressed or implied, other than stated herein, shall be
effective unless contained in an agreement signed by an officer of Kele, Inc.